ERP Success Story: A 40% Increase in Productivity
Transformation Through Digitalization
Mid-sized manufacturers in Turkey are under real competitive pressure, and lifting efficiency has stopped being optional. In shops where most of the work still runs through Excel files, the wasted hours and the errors that pile up are anything but trivial.
This article walks through how an 85-person company in the metal parts and machinery sector moved onto an ERP system. It went live in 6 months, and the payoff was concrete: a 40% increase in productivity, annual savings of 850,000 TL, and a marked jump in customer satisfaction.
Customer Profile
Industry: Metal Parts and Machinery Manufacturing
Location: Istanbul
Number of Employees: 85
Previous System: Excel and paper-based
The company had a solid reputation for build quality and dependable delivery. The trouble wasn’t on the shop floor, it was behind it: back-office operations had become a real drag on productivity.
Initial Situation: Challenges
When we started, every core operation ran on Excel and paper. That created five concrete problems:
Solution Design: ERP Selection and Strategy
After a close look at the situation, management concluded that patchwork fixes wouldn’t cut it: sustaining growth called for an integrated enterprise resource planning (ERP) system. Three options were weighed, and a cloud-based, modular platform won out.
Selection Criteria
- Cost-Effectiveness: Reasonable licensing costs
- Scalability: Ability to support future growth
- Localization: Full compliance with Turkish accounting standards
- Support and Training: Local language support and training programs
- Integration: Compatibility with existing systems
Implemented Modules
General accounting, cost accounting, financial reporting
Customer management, orders, quotation management, delivery planning
Bill of materials, production orders, capacity planning, warehouse management
Supplier management, purchasing, inventory management
Product testing, quality control processes, export documentation
Implementation Process
The rollout wrapped up in 6 months. Training was split into four tiers and ran to more than 200 hours across 70 employees.
Basic Training
System interface, navigation, user authorizations
Module Training
Department-specific training, business processes, practical exercises
Advanced Training
Power users, reporting, analytics, customizations
Support Training
IT support, troubleshooting, user assistance
Tangible Results
Before and After
Financial Impact
Customer Testimonial
“The ERP rollout was a turning point for us. The 40% productivity gain and the 882,000 TL we saved in the first 6 months put an end to every doubt we’d had about the project. We now make decisions off real data and get back to customers far faster. Best of all, our team can finally do genuine production management.”
— Operations Manager
5 Critical Lessons Learned
Having the general manager and the owners visibly behind the project drove company-wide adoption and took the wind out of most of the resistance.
The three weeks spent cleaning up master data at the outset cut later problems by roughly 80%.
We piloted the sales module for two weeks before anything else. What we learned there kept us from repeating the same mistakes on the modules that followed.
Weekly training sessions carried on for three months after go-live, which kept adoption rates high.
A coordination group kept every department aligned through weekly meetings. Change management wasn’t left to individuals; it was anchored to a formal structure.
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