ERP Success Story: A 40% Increase in Productivity
Transformation Through Digitalization
Facing intense competitive pressure, mid-sized manufacturing companies in Turkey are compelled to increase their efficiency. Particularly for businesses operating with Excel-based workflows, time loss and error rates can reach critical levels.
In this article, we share the success story of an 85-person company operating in the metal parts and machinery manufacturing sector, which successfully implemented an ERP system within 6 months, achieving a 40% increase in productivity, an annual savings of 850,000 TL, and dramatic improvements in customer satisfaction.
Customer Profile
Industry: Metal Parts and Machinery Manufacturing
Location: Istanbul
Number of Employees: 85
Previous System: Excel and paper-based
The company had a good reputation for quality production and reliable delivery. However, it was experiencing significant productivity issues in its back-office operations.
Initial Situation: Challenges
At the project’s outset, the company managed all its core operations using Excel and paper-based systems. This led to five critical problems:
Solution Design: ERP Selection and Strategy
After a detailed analysis, the management team determined that the company needed an integrated enterprise resource planning (ERP) system to support its growth. Following an evaluation of 3 different solutions, a cloud-based, modular platform was selected.
Selection Criteria
- Cost-Effectiveness: Reasonable licensing costs
- Scalability: Ability to support future growth
- Localization: Full compliance with Turkish accounting standards
- Support and Training: Local language support and training programs
- Integration: Compatibility with existing systems
Implemented Modules
General accounting, cost accounting, financial reporting
Customer management, orders, quotation management, delivery planning
Bill of materials, production orders, capacity planning, warehouse management
Supplier management, purchasing, inventory management
Product testing, quality control processes, export documentation
Implementation Process
The implementation was completed within a 6-month timeframe. The training program was delivered in 4 levels, totaling over 200 hours to 70 employees.
Basic Training
System interface, navigation, user authorizations
Module Training
Department-specific training, business processes, practical exercises
Advanced Training
Power users, reporting, analytics, customizations
Support Training
IT support, troubleshooting, user assistance
Tangible Results
Before and After
Financial Impact
Customer Testimonial
“The ERP implementation was a turning point for our company. The 40% productivity increase and 882,000 TL savings we saw in the first 6 months dispelled all our doubts about the project. We can now make data-driven decisions and serve our customers faster. Most importantly, our team can now perform real production management.”
— Operations Manager
5 Critical Lessons Learned
The full support of the general manager and owners ensured company-wide adoption and minimized resistance.
The three weeks dedicated to master data cleansing at the project’s start reduced future issues by 80%.
The sales module was piloted for two weeks first. This experience minimized issues in subsequent modules.
Weekly training sessions continued for three months post-go-live. User adoption rates were kept high.
The coordination group tracked the alignment of all departments through weekly meetings. Change management was not personalized; a formal structure was established.
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