Furniture, Decoration and Curtain Systems

In the furniture, decoration, and curtain systems sector, order-based production, measurement precision, and customer customization demands increase operational complexity. In workshops managed with manual processes, order confusion, delivery delays, and cost control issues are common. This case study describes the digital transformation process of a mid-sized furniture manufacturer.

Client Profile

A company producing order-based furniture and curtain systems. 40 employees, 15-20 active orders daily, each order with different measurements and details.

Challenges Faced

• Order Confusion: Because each order had different measurements, colors, and details, information was lost on paper order forms. Production was done with incorrect measurements.
• Production Planning Difficulty: It was unclear when each order would be completed. Realistic delivery dates could not be provided to customers.
• Cost Tracking: Fabric, wood, and accessory costs could not be tracked on an order-by-order basis. Profitable and unprofitable jobs were getting mixed up.

Solution Approach: Order-Based Production Management

• Digital Order Form: Recording measurement, color, fabric, and accessory information digitally. Order file with photos.
• Production Schedule: Production stages and estimated completion dates for each order. Realistic delivery information for the customer.
• Order-Based Costing: Automatic calculation of material, labor, and overhead costs for each order.

Achieved Results

• Return rates due to incorrect production decreased by 75%
• Delivery date consistency increased by 50%
• Profitability visibility per order was achieved
• Customer satisfaction scores increased by 35%