Furniture, Decoration and Curtain Systems

In the furniture, decoration, and curtain business, no two orders are quite the same. Measurements have to be exact, and the color and detailing have to match whatever the customer asked for. That complexity comes with the territory. But in workshops still run on paper, it usually shows up as mixed-up orders, slipping delivery dates, and costs nobody can pin down. This is the story of how a mid-sized furniture manufacturer worked its way out of that mess.

Client Profile

A company that makes furniture and curtain systems to order. 40 employees, 15-20 active orders on any given day, and every order carrying its own measurements and details.

Challenges Faced

• Order Confusion: Because each order had its own measurements, colors, and details, information kept getting lost on paper forms. The result was pieces produced to the wrong dimensions.
• Production Planning Difficulty: No one could say for sure when a given order would be finished, so there was no way to promise customers a realistic delivery date.
• Cost Tracking: Fabric, wood, and accessory costs couldn’t be broken out order by order. Profitable and unprofitable jobs simply blurred together.

Solution Approach: Order-Based Production Management

• Digital Order Form: Measurements, color, fabric, and accessory details now live in one digital record, and every order carries a photo file.
• Production Schedule: Each order shows its current stage and an estimated completion date, so the date given to the customer rests on a plan rather than a guess.
• Order-Based Costing: Material, labor, and overhead are calculated automatically for each order.

Achieved Results

• Returns caused by incorrect production dropped by 75%
• Delivery date consistency improved by 50%
• Profitability per order became visible
• Customer satisfaction scores rose by 35%